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Place your order on our secure website or by phone 1-304-453-3333Ordering Information
You may order through our website 24 hours a day. You may also call customer service, 1-304-453-3333. We are open Monday - Friday 8:00 am - 7:00 pm EST. Please include your daytime phone number when ordering, as well as your e-mail address.
Method of Payment
MasterCard, Visa, American Express and PayPal via telephone and through the secure website shopping cart. Money order or company check must pay in advance of items shipped.
Shipping
Shipping is via UPS Ground Service or US Postal Service Priority Mail. UPS shipments have a normal delivery of 4-7 business days, from date of pickup, within the continental United States. US Postal Service delivery is 2 to 7 business days within the continental US. Additional shipping time is required for Alaska and Hawaii. Overseas shipment times and cost available as needed.
Order Processing & Shipping
In stock items ordered will ship within 48 hours. Items ordered custom or post-manufactured may take 7 days to ship. Orders will be held until the order can be shipped complete. Most orders will be shipped complete within 10 business days of order placement. If you have special shipping requirement or questions, please email our customer service department.
Shipping Charges
We charge a predetermined weight based cost of shipping according to current UPS and USPS posted rates. All shipping charges are FOB, Kenova, WV.
Returns
Items must be returned, shipping prepaid, for full credit within 30 days, and in the same condition as factory shipped. Shipping charges are not credited. A "Return Merchandise Authorization" from HRC is required prior to returning any items.
Damaged Goods
In the event of a shipment arriving damaged, contact Customer Service immediately by e-mail or telephone at 1-304-453-3333. A Return Merchandise Authorization shall be issued. Damage claims are placed with UPS or USPS for reimbursement.
Price
Prices are subject to change at any time without notice.
Product Variations
All of our items are uniquely handcrafted, thus some size, color and shapes may vary.
In no event shall Gemstone Oil Candles, Gemstone Oil Candles or any of its affiliates, dealers, partners, wholesalers or distributors, be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever resulting from the purchase of and/or use, incorrect use or misuse of any product or products.
Copyright 1999 - 2007© Gemstone Oil Candles. All rights reserved. |
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